• Customer Service Representative

    EVCO Plastics
    Job Description
    Customer Service Representative
     Monday – Friday, 7:00am – 4:00pm                                                    EVCO Plastics, a privately owned custom injection molding company, is currently looking for a Customer Service Representative to grow with our company.
     
    EXPERIENCE:
    • 3-8  years Customer Service background in a Manufacturing Environment
    • Excellent customer service skills
    • Ability to multitask and follow through on tasks
    • Working knowledge of computers and Microsoft Office Suite
    • Positive attitude & professional demeanor
    • Strong verbal and written communication skills
    • Attention to detail
    • Ability to meet deadlines, exercise judgment regarding completion of tasks and set priorities
    • Experience with EDI a plus.
     
    RESPONSIBILITIES                  
    • Treat all internal and external contacts with uncompromising respect and integrity under all circumstances.
    • Make decisions regarding order expediting and servicing clients within EVCO Plastics. 
    • Communicates politely with customers—both internal and external—via email, face to face, and telephone.
    • Write up orders for processing, pull mold folders and enter order in the system.  
    • Notify clients of changes with their order, as they occur. 
    • Keep the Sales staff advised of transactions between the client and EVCO. 
    • Work with the Engineering department to get quotations for clients when required. 
    • Communicate with other departments to resolve inquires and correspond with the client as to the resolutions.
    • Set priorities, meet deadlines and exercise judgment regarding completion of tasks. 
    • Maintain confidentiality, exercise diplomacy and uphold a high degree of professionalism.
    • Provide back-up assistance to the receptionist, as needed.
    • Perform general clerical tasks including filing, sorting, proofing and posting records.
     
    Benefits & Perks:
    • Paid Time Off 
    • Paid Holidays – eight paid holidays per year
    • Paid Parental Leave
    • Employee Referral Bonus
    • 401k – Traditional and Roth 401k available, with employer match
    • Wellness Programs: reimbursement of up to $300 for wellness initiatives
    • Employee Assistance Program
    • Tuition Reimbursement
    • Flexible schedules
     
    Interested individuals should submit a resume & cover letter to:  HR@evcoplastics.com           
     
    EVCO is an Equal Opportunity Employer
     

    Employment Contingent on Successful Completion of Drug Test & Physical
    Contact Information