Chamber Leadership Development Educational Series: Managing Difficult Conversations & Resolving Conflict

The DeForest Windsor, Sun Prairie & Waunakee Chambers of Commerce in collaboration with Madison College is making available to members (and non-members) the opportunity to enhance and develop the leadership skills of managers, supervisors, high-performers and those desiring a leadership position. 

Key topics and competencies to be covered include:

• The Essentials Skills & Practices of Leadership - Oct 25th
• Effective Communication - Nov 29th
• Building Trust & Motivation - Jan 24th
• Situational Leadership - Feb 28th
• Team-building & Teamwork - Mar 28th
• Managing Difficult Conversations & Resolving Conflict - Apr 25th
• Managing Change - May 23rd

These courses may be taken individually or toward certification. Click HERE for further descriptions

Should a participant choose to complete all seven sessions in the series, they will earn a Leadership Development Educational Series digital badge.

APRIL SESSION:
Managing Difficult Conversations & Resolving Conflict
Session 6 of 7
Date: Tuesday, April 25th
Time: 8:30 am – 12:00 pm
Description: During times of challenge, it is important to understand the underlying causes, motives, factors and catalysts for disagreement. Through the recognition of different values and viewpoints, resolution and often avoidance can be actively obtained by recognizing the behaviors and actions/reactions involved with conflict. Preparing for those encounters – by planning ones’ approach, fully analyzing the factual context of a subject of contention, choosing the appropriate verbiage and tone, and maintaining composure in the face of a challenging setting – are the key elements to a mutually amiable outcome and a positive move forward.